Your Satisfaction is Our Priority
At Luxena, we want you to be completely happy with your purchase. If you’re not satisfied, we offer an easy return process.
Return Timeframe:
You can return your items within 30 days from the date you received your order. All returns must be postmarked within this time frame.
Condition of Items:
To be eligible for a return, the item must be unused, unwashed, and in the same condition as when you received it. All original tags and packaging must be included. Sale and final clearance items are non-returnable.
How to Return:
- Contact us at [email protected] to initiate the return process. Please include your order number.
- We’ll provide you with a prepaid return label and return instructions.
- Pack your items securely and ship them back to us.
Refunds:
Once we receive your returned items, we’ll process your refund to the original payment method. Please allow up to 7 business days for the refund to reflect in your account.
Exchanges:
If you would like to exchange an item for a different size or color, we recommend returning the item and placing a new order. We cannot guarantee stock availability for exchanges.